Customers
Customer Success Manager
Permanent or freelance
About Taloo
At Taloo, we are building the future of staffing. Our specialized AI agents work alongside recruiters to take on operational work, engage with candidates and keep recruitment processes moving faster.
We are a funded Belgian tech startup with paying customers and AI agents already running in production. We're growing fast and looking for ambitious people who want to help us build the next generation of AI-powered staffing.
Your role
As our Customer Success Manager, you make sure our customers become and remain successful with Taloo. You are their main point of contact once a project gets underway and act as the bridge between the customer, our technology, and our team.
You understand how our customers operate, help them successfully implement new solutions, and make sure Taloo is not only technically up and running but actually adopted and delivering measurable value.
Key responsibilities
- Guide customers through onboarding, go-live and adoption across their organisation.
- Build strong relationships with operational users, management, and other key stakeholders.
- Track usage, results, and KPIs and translate them into concrete improvement actions.
- Gather customer feedback and emerging needs and bring them back to our product and engineering teams in a structured way.
- Identify opportunities to expand Taloo into new workflows, teams, or use cases within existing customers.
What we're looking for
- Experience in customer success, account management or implementation within a SaaS company.
- Excellent communication and interpersonal skills, combined with a strong analytical mindset.
- Confidence engaging with both end users and senior management.
- Good understanding of the staffing and recruitment industry.
- Familiarity with Applicant Tracking Systems (ATS) is a plus.
- Strong interest in AI and its practical business applications.
- Experience in a tech startup or scale-up is a plus.
- We're open to both freelance and permanent employment arrangements.
You don't need to be an AI expert. We are primarily looking for someone who can turn technology into successful change for our customers.
Don't tick all the boxes? No worries. If you're excited about what we're building and believe you can make an impact, we'd love to hear from you.
Apply
Customer Success Manager
Tell us a bit about yourself. Your CV is all we need to get started; a motivation letter is welcome but optional.